NDDIC News

NIDDK Seeks Feedback on Clearinghouse Services

You like our fact sheets, our easy-to-read booklets, and our responsiveness. However, you'd like to see more materials in alternate formats, such as CDs, videotapes, or cassettes. In addition, you'd like more materials in Spanish. That's what we've learned about your level of satisfaction so far, based on the results of the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) information clearinghouses' customer satisfaction survey.

The customer satisfaction survey, launched by the NIDDK in 2001, has helped the National Digestive Diseases Information Clearinghouse (NDDIC) identify customers' needs and provide additional services in response to those needs.

But we want to learn more. The survey is available on the NIDDK website (www.niddk.nih.gov) through clearinghouse email responses, and in print format-a survey is included with every publication order. NDDIC information specialists also conduct surveys over the telephone and at the NDDIC exhibit during professional meetings. The results of the survey are entered into a database, where the information is compiled. We look forward to your continued feedback on our services, and we will report the results in future issues of NDDIC News.

NIH Publication No. 03–4552
March 2003